[callc]

Have human wellbeing as the priority in making products.

Treat users with respect.

Make hardware open, firmware open, repairable.

Let’s be honest here, there are user hostile products and pro-user products. Let’s make making user hostile products illegal / unprofitable with laws.

[averageRoyalty]

For the record, my Kindle died after 4 years and Amazon replaced it. That one died after 2 and they replaced it again - all free. Australian Consumer Law is required to be followed if they want to trade here. If you want respect, speak to your lawmakers.

[sharpshadow]

I thought 4 years is not bad at all but it’s even better because „consumer guarantee rights under the Australian Consumer Law, … don’t have a specific expiry date“ and „apply for a period of time that is considered reasonable having regard to the nature of the products or services“[0].

0. https://www.accc.gov.au/media-release/broken-but-out-of-warr...

[jamesy0ung]

ACL is fantastic, gotten my 2017 MacBook Pro 15" fixed multiple times for free even out of applecare, last time it was fixed, it was 6 years old. Had issues with the keyboard, and the screen. Seems to be a common issue with this model.

https://gregsamborski.com/macbook-pro-led-screen-discolorati...