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by Hetzner_OL 498 days ago
Hi there, would you mind giving me the abuse ID for this case. (When someone creates an abuse report with us, our confirmation email includes an abuse ID in the subject line.) If you still have that, and you would like me to ask a colleague about this case, please let me know. --Katie, Hetzner Online
1 comments
weinzierl 498 days ago
To the best of my recollection I was never assigned or at least told one. I was not a customer so when my contact attempts were not ignored or answered with boilerplate, I was asked for my customer details, which I could not provide. No customer details, no support.

The channels to reach you were pretty limited and hard to find when I tried. I assure you, I tried everything short of getting a lawyer to send you paper mail.

I still have the communication history in my archives, but it would be a little effort to dig it out.

EDIT: Found the documentation. My first complaints were in March 2011. At some point I got assigned an abuse ID MU-000B0F55-1:18. In May the issue was still unresolved.

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Hetzner_OL 497 days ago
Hi again, Looking on the date for that, we don't have data about that case simply because of data protection laws that require us to delete data after a certain time. Does the abuse still exist? If so, perhaps you can create a new ticket (and include the old abuse ID from 2011 so that they understand you tried to report this in the past. You can also include a link to this thread in hackernews and mention my name.) When you submit your abuse report, you will receive an automated response with a new abuse ID. You do not need to be a customer to submit an abuse report with us. https://abuse.hetzner.com/en?lang=en Unfortunately, I cannot submit an abuse report on your behalf. --Katie
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weinzierl 497 days ago
No, the issue is resolved for a long time, but thanks.
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