[weinzierl]

To the best of my recollection I was never assigned or at least told one. I was not a customer so when my contact attempts were not ignored or answered with boilerplate, I was asked for my customer details, which I could not provide. No customer details, no support.

The channels to reach you were pretty limited and hard to find when I tried. I assure you, I tried everything short of getting a lawyer to send you paper mail.

I still have the communication history in my archives, but it would be a little effort to dig it out.

EDIT: Found the documentation. My first complaints were in March 2011. At some point I got assigned an abuse ID MU-000B0F55-1:18. In May the issue was still unresolved.

[Hetzner_OL]

Hi again, Looking on the date for that, we don't have data about that case simply because of data protection laws that require us to delete data after a certain time. Does the abuse still exist? If so, perhaps you can create a new ticket (and include the old abuse ID from 2011 so that they understand you tried to report this in the past. You can also include a link to this thread in hackernews and mention my name.) When you submit your abuse report, you will receive an automated response with a new abuse ID. You do not need to be a customer to submit an abuse report with us. https://abuse.hetzner.com/en?lang=en Unfortunately, I cannot submit an abuse report on your behalf. --Katie

[weinzierl]

No, the issue is resolved for a long time, but thanks.