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by godelski
508 days ago
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Hanlon's Razor I think there's a simpler explanation: most people don't do work when they go to hotels, they do the work like you are discussing. Doesn't mean they are intentionally being hostile to remote workers. One thing I've realized about the world is that a lot of people do things just because others are. "Momentum is a bitch." I will bet you very few people are thinking this way, at least very few that make decisions. And the ones that do probably think it is not worth the money. There's a ton of things where markets don't exist simply because the environment doesn't exist, so the people that can make the environment don't because there is no market. It's the whole "build it and they will come" thing. People are very risk adverse. People are hard to move. Would hotels benefit from this? Probably. I mean even not just considering nomads, most people work from their computers[0]. But it very easily could be one of those things where there's push because there's no market and there's no market because there's no push. [0] The way people have been talking about working at CES has sounded silly. There was a LTT video where they mentioned how WiFi used to be better in some locations so those rooms were more desirable and the hotel's solution was to make it standard for everyone. They seemed to be suggesting that they brought down the quality rather than balanced. |
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And I think there’s a very good chance hotels would not benefit from this. Maybe in a tech center, but that’s a tiny fraction of hotels. Good office chairs are designed to be very adjustable, but they do tend to break when people twist one thing too far the wrong way because they don’t know how it works, and it would probably take staff 10 minutes just to figure out it was broken rather than just misadjusted. They’re also expensive as hell, and charging a guest $3000 because their luggage got caught on and tore up the mesh seat is probably not going to fly. Small higher-res monitors are also more expensive than huge TVs, and as or more delicate. The staff would spend more time than is probably worth it telling gran and gramps that they can’t use the “little television” like that. All of this stuff has to be handled with smoothness and grace 24/7 by a desk staff that don’t regularly use these items in their professional lives. You can’t just say “it’s a computer monitor gramps don’t use it” and hang up the phone. Many people also consider office equipment ugly, and how the room visually hits when you walk in is a huge consideration. Some weary overworked travel-worn office drone would probably want to jump out the window if they opened the door to their safe place of respite only to see a the better part of a corporate workstation looking back at them.
Designing experiences can be complicated and difficult, and that’s even more true because many of the most important aspects of it aren’t even consciously perceived by the intended audience. They all just fit organically unto a unified experience.