[ghaff]

I have very rarely used a business center in literally years of days traveling on business. Maybe I've printed a few pages over time.

[chefandy]

I’m pretty sure they either fall under “useless features that sound sort of useful when you’re booking a room,” or “alleviating your guilt for not getting a cheaper hotel room on someone else’s dime.”

[ghaff]

Probably mostly the former. It's cheap to provide in a larger hotel and some business travelers sort of expect it even if they basically never use.