[robocat]

> providing feedback > ticket

Where do you work that this is an effective strategy?

In my experience telling a vendor something is broken wastes my time and has no effect on the vendor. I don't know whether sales don't care or sales can't make dev changes. The only exception is when I can contact the devs and I know the devs have a history of fixing problems.

[kelvinjps10]

I used to work in customer service in a big tech company, what you are told to do is to reply with a sorry message and to fill a ticket but the ticket is not actually handled, it's just there to be recorded and maybe they will lookup it up by the end of the quarter.

[cookiengineer]

Pay me so I'll provide feedback. Otherwise stop wasting my time with unwanted spam.

You are wasting my time, not yours, because you automated your spam workflow. The only strategical response is to flag your emails as spam ans to block your emails in the future.

Everything else is a losing game strategy because there are more spam emails per day than available time already.

[noman-land]

You want to be paid for your feedback meanwhile you're here providing that exact feedback but into the void and for free.

[cookiengineer]

I have to admit my failure. I got ragebaited and fell for it.

[collingreen]

Seconded. Also imagine not just shouting feedback at a person who doesn't care but that function being replaced by an llm that literally can't care.

[noman-land]

You misunderstand. Think of it from a data standpoint.

What they have. Ticket. Feedback.

If they see tickets with certain feedback scores, some rep's score will go down and some manager's score will go down and if enough people do this (it literally takes a 1-2 digit amount of people in most cases), someone will raise an eyebrow and ask some questions and read the <99 responses that came in about this topic.

Since so few people actually respond to feedback, anyone who does has a massively outsized impact on the numbers that get reported inside the company, and the messages that get passed around inside the company.

I should clarify that when I say "Feedback" it does not mean yelling at a support rep, it means responding with a low score or a frowny face or whatever metric in their system that indicates quantitative disapproval.

[tremon]

That's a lot of assumptions on how a company you don't know internally handles tickets and/or feedback.

[noman-land]

I'm not talking about telling them that something is broken, but moreso telling them that you are disappointed. They only care that something is broken insofar as it affects their sales. A soured customer or potential customer, or famous person, or professional, or anyone else, is a long term drag on the reputation of a company. Much more than a silent customer that does nothing.

Just do something instead of nothing. Mark as spam. Post a negative thing. Email them. Post on social media. Just do something instead of nothing. Show your disapproval out loud to everyone instead of silently accepting it and moving on. Please.

[robocat]

1) There are too many broken things in the world.

2) Why should the victim be expected to waste their time.

If I posted a small complaint about every broken interaction, it would be a firehose. Imagine complaining about every website popover or pothole...

[noman-land]

Imagine complaining about none of them.

Also, being a victim is by definition a waste of time because you didn't ask to be a victim. You can be a victim and quietly take it, letting it perpetuate and condemning both your future self and those you care about, or you can be a victim and fight back, refuse to take it, and defend your future self and those you care about.

This behavior is that of a bully and abuser. Bullies and abusers will only listen to a slap in the face, not to quiet submission.

[robocat]

I think you are saying we should blame the victim.

Bullies want you to fight back because now you're playing their game according to their rules which they know how to win and you implicitly authorise them to hurt you and often you have handed them a moral highground excuse they can spit back at you later. Bullies don't "listen" to a slap in the face, instead they escalate further: good luck!

Fighting is high risk. I do believe in fighting when necessary and here is a fantastic article that perhaps supports your view: https://radicalcontributions.substack.com/p/escalation-theor...

To win against a bully often requires changing the game so that you can win by other rules.

However not everyone has the ability/practice to handle conflict - a friend talking back with a female bully recently had a panic attack which was a horrific side effect for them.