Ask HN: Is Proton Mail Down?

[pythux]

Getting this error for a while now but their status page (https://status.proton.me/) doesn't show any issue so far:

"Something went wrong We couldn't load this page. Please refresh the page or check your internet connection. Error: Servers are unreachable. Please try again in a few minutes"

[eth0up]

Has been down on Android for several hours.

To anyone from Proton: It would, perhaps, be a good idea to implement a notice in the app version, giving some form of clue when this happens. It's easy to hit send and carry on, and not realize there's an issue.

[podiki]

Current incident status/updates: https://status.proton.me/incidents/wt2fwstm0rcg

[pythux]

Update on the status page as of 16h10 CET:

"Technical difficulties Investigating - We are currently experiencing intermittent network issues affecting some of our users. We are working to fully restore services as soon as possible. We apologize for the inconvenience. Jan 09, 2025 - 16:10 CET"

This seems to impact VPN, Calendar, etc.

[eth0up]

It has a ddos-y kinda fee to me. I guess we'll know eventually.

[Malidir]

They are getting a lot of 'feedback' on X :)

(and I imagine all other social media)

[roomey]

Yes, it appears down using bridge, webapp and mobile

[blomback]

I’m having troubles as well using the iOS app(s)

[pythux]

I can confirm that both web client and iOS apps cannot connect to servers at this point. There was a server outage earlier today, not sure if it's related.

[Malidir]

Guys just a reminder - best to get your own domain and use that for your email rather than using proton.com/gmail.com/outlook.com etc

That way worst case you can switch it to another email provider/self-host.

[cedws]

I want to do that, but I also want many aliases without buying many domains that are ultimately tied back to me by ICANN WHOIS. + aliases and catch-all rules are not really a solution for this because if it’s all on one domain it’s all linkable to one identity.

I’ve also considered using a service like Njalla, but they’re expensive and you need to trust they won’t run away with your domains.

[Numerlor]

Is there some way of having a backup for relatively short outages like this on a single domain? From what I understand DNS entries for mail and mail security block quickly switching providers temporarily right?

[gck1]

Proton's target audience are folks who care about privacy and at least a few bits of anonymity. Using your own domain will make you stand out like a sore thumb across all services you sign up to.

[cedws]

You’re not wrong, but many Proton customers are also just suckers who fell for the marketing without understanding any of the tech or limitations of the service. I say this as a Proton customer myself.