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by cfraenkel
535 days ago
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Checklists are great! Until TPTB decide everything should be a checklist, and then that everyone needs to be trained to the checklist and no more than that, and then start punishing any deviation from said checklists, and the all the newbies go 'why should I learn all this technical stuff, it's not needed for the checklist?'. And then something changes and no one knows how to do anything but follow the checklist that doesn't work anymore.... |
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It kind of worked the way you described. Everyone kind of stopped thinking and just became checklist apes.
It wasn’t until a few years later that I realized a major factor about checklists the book mentioned, but that management conveniently ignored: the checklist must only be one page. Any longer and people ignore it.
Critical step that our management ignored. They just saw it as a big, never ending, ever growing list of rules. Which isn’t the right way to think about it.