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by cushychicken
535 days ago
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A few jobs ago, one of the managers of my division read The Checklist Manifesto and decided everyone needed to read and did the Jerry Maguire move of buying everyone a copy to read. It kind of worked the way you described. Everyone kind of stopped thinking and just became checklist apes. It wasn’t until a few years later that I realized a major factor about checklists the book mentioned, but that management conveniently ignored: the checklist must only be one page. Any longer and people ignore it. Critical step that our management ignored. They just saw it as a big, never ending, ever growing list of rules. Which isn’t the right way to think about it. |
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