Hacker News new | ask | show | jobs
by ozim 538 days ago
I am really interested in organizations capacity of soaking the changes.

I live in B2B SaaS space and as much as development goes we could release daily. But on the receiving side we get pushback. Of course there can be feature flags but then it would cause “not enabled feature backlog”.

In the end features are mostly consumed by people and people need training on the changes.

1 comments

I think that really depends on the product. I worked on a on-prem data product for years and it was crucial to document all changes well and give customers time to prepare. OTOH I also worked on a home inspection app and there users gave us pushback on training because the app was seen as intuitive
> ...there users gave us pushback on training because the app was seen as intuitive

I would weep with joy to receive such feedback! Too often the services I work on have long histories with accidental UIs, built to address immediate needs over and over.

This was a greenfield app. For all I know by now accommodating edge cases that almost never matter has made the thing unusable.