[shahargl]

With slack you lose history and context. Also collaboration is harder. Also if you have some processes/workflows you want to maintain in some GitHub repo and manage as code/gitops, you can’t do it with Slack. Deduplicating alerts is also a thing. Basically it’s a different use case

[nextworddev]

Thanks for the clarification. Would you be able to provide a concrete example for this product’s differentiated use case

[shahargl]

Np! Company A have 4 monitoring tools and 2 IRM’s. Few dozens of alerts per day. They use Keep to streamline their ticketing routing, enriching the ticket from a prod db, some if/else logic. Every month they do some research on the alerts they had last month with slice and dice per team/app/etc.

Company B, with big operations group, use Keep as single pane of glass where NOC dispatch incidents and sync context from every system.

[nextworddev]

Thanks. The first example painted a better picture