Np! Company A have 4 monitoring tools and 2 IRM’s. Few dozens of alerts per day. They use Keep to streamline their ticketing routing, enriching the ticket from a prod db, some if/else logic. Every month they do some research on the alerts they had last month with slice and dice per team/app/etc.
Company B, with big operations group, use Keep as single pane of glass where NOC dispatch incidents and sync context from every system.
Company B, with big operations group, use Keep as single pane of glass where NOC dispatch incidents and sync context from every system.