Live chat exists, it just takes few hops to get to human through chat bot.
Email works, but it only for cases when they ask you to email them photos or something
How do I get to live chat? If I search for "customer service", click the link, and keep clicking "Help with something else", I get circular links that go nowhere.
Try a different browser. Maybe your ad blocker is breaking their website. I just clicked "Help with something else" > "I need more help" > a chat popup window appeared, I typed "human" > I clicked "Yes" > I clicked "Connect with a Customer Service Associate" . Easy. I think a form of Hanlon's razor applies here "Don't attribute a wildly sensational change in policy from a famously customer centered company, what could more easily be explained by a browser glitch".
From top nav bar -> Account and Lists -> Customer Service -> Digital Services and Device Support -> Click "Contact Us" at the bottom of the page under Start a Chat Now.