How do I get to live chat? If I search for "customer service", click the link, and keep clicking "Help with something else", I get circular links that go nowhere.
Try a different browser. Maybe your ad blocker is breaking their website. I just clicked "Help with something else" > "I need more help" > a chat popup window appeared, I typed "human" > I clicked "Yes" > I clicked "Connect with a Customer Service Associate" . Easy. I think a form of Hanlon's razor applies here "Don't attribute a wildly sensational change in policy from a famously customer centered company, what could more easily be explained by a browser glitch".
From top nav bar -> Account and Lists -> Customer Service -> Digital Services and Device Support -> Click "Contact Us" at the bottom of the page under Start a Chat Now.