[reaperducer]

business models are defined by being scaled so high that customer service is impossible for them to offer.

It's not impossible. The people at Google choose not to have customer service in order to maximize profits, rather than do the right thing.

Google has enough money to provide customer service. Customer service isn't going to bankrupt Google.

[JumpCrisscross]

> people at Google choose not to have customer service in order to maximize profits, rather than do the right thing

And millions of people decided to make a company with no customer service their primary phone provider because it is free. Free comes with tradeoffs.

[reaperducer]

And millions of people decided to make a company with no customer service their primary phone provider because it is free. Free comes with tradeoffs.

It's not free. It's no cost, but it's not free.

Considering the costs involved in a project the size of Google Voice, providing customer service isn't going to change the economics enough to make it unprofitable.

[bigfatkitten]

Google has a deep rooted cultural aversion to providing customer service. It's part of their corporate DNA and it permeates everything they do.

I get better support from AWS spending $15 a month on my personal account than I get from GCP at work, spending half a million dollars a year.