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by JumpCrisscross
593 days ago
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> people at Google choose not to have customer service in order to maximize profits, rather than do the right thing And millions of people decided to make a company with no customer service their primary phone provider because it is free. Free comes with tradeoffs. |
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It's not free. It's no cost, but it's not free.
Considering the costs involved in a project the size of Google Voice, providing customer service isn't going to change the economics enough to make it unprofitable.