[jaarse]

As a Tesla owner I can promise you there will never be reasonable human assistance infrastructure.

Have to ever tried to get in touch with a human at Tesla short of driving to a service center. Almost impossible. It would be easier for me to get the president on the line.

Having just purchased a new Tesla, I tried for 2 weeks to communicate with Tesla prior to purchase. The closest I even got was a phone tree, which after 7 levels sent me to a voicemail box that was full. Am I’m talking every day for 14 days. Had my wife not wanted it so bad I would have cancelled my deposit on the spot.

I requested service on it last week. The earliest service date is Nov. 12. I have yet to hear from an advisor on the app.

Tesla does a lot of things right, but supporting their products with actual humans is not one of them..

[ericd]

Dang, that's not been my experience at all. I've had them come out 3x for tire repair (construction site alongside our commute), and they've always come out to to my house to fix the tire in my garage, same day, after a couple of back and forths via text. I've never had a better car maintenance experience.

That said, I don't think they want to talk with you pre-purchase outside of one of their showrooms, and the showroom isn't even a large part of their sales model. I imagine that if you're trying to go against the flow, it'd be hard.

[jaarse]

When did you last have them come out? They used to be awesome, but cut the mobile fleet in my area as part of the cost saving measures this past July.

[ericd]

Ah yeah, it was all before July, so if they made big changes then, then maybe my experience isn’t representative.

[karlgkk]

> As a Tesla owner I can promise you there will never be reasonable human assistance infrastructure.

As a Waymo user I can promise you that there is, and they have it.