[ericd]

Dang, that's not been my experience at all. I've had them come out 3x for tire repair (construction site alongside our commute), and they've always come out to to my house to fix the tire in my garage, same day, after a couple of back and forths via text. I've never had a better car maintenance experience.

That said, I don't think they want to talk with you pre-purchase outside of one of their showrooms, and the showroom isn't even a large part of their sales model. I imagine that if you're trying to go against the flow, it'd be hard.

[jaarse]

When did you last have them come out? They used to be awesome, but cut the mobile fleet in my area as part of the cost saving measures this past July.

[ericd]

Ah yeah, it was all before July, so if they made big changes then, then maybe my experience isn’t representative.