| https://www.notion.so/templates/category/crm > Streamline your customer relationships with Notion's CRM Templates It's a joke, but it's also not a joke. I mean, come on. Is notion really pitching itself as a CRM? It's not a CRM. Anyone who uses it as a CRM is an idiot, bluntly. ... https://www.notion.so/use-case/crm Oh, wait. I guess it's a supported use case. I uh... take it back... I guess... > If you don’t want to use a dedicated CRM platform or start from a template, you can use a no-code platform like Notion to build a knowledge base or team homepage and modify it to fit your CRM needs. Yeah, I guess some people will think that's a good idea. |
Saw it happen first hand for project management: Notion started promoting the Task Board/GANTT like view of the databases as a fully supported use-case, and the bean counters came straight away to ask if we really needed a dedicated ticket management system.
As our use case was relatively simple it was borderline doable, and our dedicated system went away, even as we knew there will be rough edges. It's not great, but not bad enough to justify paying a full license price for a more polished product.