[tcdent]

Cool idea, but fails one well known fact:

Customers don't know what they want.

[falcor84]

That's somewhat true, but trite, and shouldn't imply that you shouldn't listen to customers. It's up to you as a product manager to analyze and synthesize people's feedback and thoughts, integrating it with your other knowledge and constraints, in order to arrive at (as much as possible) well-founded product plans.

If it works well, I think this tool could really help accelerate the process, especially if you can get it to give you its sources, like Perplexity does.

[romanleeb]

That was exactly the reason we built this - to facilitate the gathering of this intel. Will it be a panacea for doing research - of course not. But it can speed things up a bit and throws another (probably faster) research methodology into the mix.

If you're interested we wrote a longer article about how this idea came to be: https://medium.com/@roman_leeb/how-to-figure-out-what-users-...

[inSenCite]

This statement is a russian doll as in it potentially includes the customers using this product ;)

[dc_rog]

Maybe not, but they’ll tell you what they don’t like about an incumbent and that’s sometimes all you need to enter a market.

[romanleeb]

I agree, there is a lot of opportunities you can find when looking at a subset of frustrated customers. Ironically they tell you in greater detail what they dislike vs the super happy customers on why they like something.

[louthy]

This is why you listen to their problems and not their solutions

[romanleeb]

Precisely, problems/complaints/negative comments unveil a lot of interesting opportunities.

For this very reason we instructed the model to pay a bit more attention to expressions with a negative sentiment.