[chrisgo888]

I have tried contacting you guys at least 10 times (emails to help, support, sean, sheel and left VM at the 855 #) during hte last 2 months after completing my merchant account process for Samurai. I have NEVER received an email back, even a courtesy note saying "due to the Groupon acquisition, we are not processing new accounts" or "we have received your email, can we reply back on <date>".

I guess the bottomline is when are you guys going to be back to normal?

1) Cleaned up support options on the website - remove the old emails and phone #s if they don't work or nobody is manning them

2) Reply to support within a reasonable amount of time like 24-48 hours

I just need a date so I can stop bothering you until then.

Chris

[vailripper]

I was in the exact same situation, unfortunately. Had everything built out, with a final nagging notFound error. No response for two weeks, tried twitter, email, phone - nothing. Eventually I learned of their acquisition issues when Sean responded to a post I made here: http://news.ycombinator.com/item?id=4101870. If customer service comes down to responding to angry HN submissions, something is seriously wrong. At the VERY LEAST turn on an auto reply for support requests that explains the situation.

Anyway, best of luck.