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by latchkey
656 days ago
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> In my experience, this leads to two types of network engineers, separated by their understanding of these underlying realities. What's wrong with that? Certainly, someone with a complete picture is "better", but it is effectively two different types of problems. Do they need to be combined? |
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But when something is broken, troubleshooting is a different animal. When people make assumptions based on their abstractions, they can waste a lot of time chasing a problem that can't exist, because the abstraction hides several more layers of complexity. Their mental model of the problem relies on a fantasy which they may not even realize is a fantasy.
It's unlikely for someone to accurately diagnose a fault that's several layers below where they're operating. Understanding that their abstractions are abstractions, and knowing when to hand things off to another layer of engineer, is critically important.
I mention it here because people aren't generally tracerouting things unless they suspect breakage somewhere. It's a troubleshooting tool. But people whose mental model of the network _only_ goes as low as the IP layer, are unlikely to do anything useful with traceroute unless the fault also happens to be at the IP layer.