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by myself248
656 days ago
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When everything's happy and packets are flowing as they should, there's absolutely nothing wrong with living at whatever layer of abstraction you wish. But when something is broken, troubleshooting is a different animal. When people make assumptions based on their abstractions, they can waste a lot of time chasing a problem that can't exist, because the abstraction hides several more layers of complexity. Their mental model of the problem relies on a fantasy which they may not even realize is a fantasy. It's unlikely for someone to accurately diagnose a fault that's several layers below where they're operating. Understanding that their abstractions are abstractions, and knowing when to hand things off to another layer of engineer, is critically important. I mention it here because people aren't generally tracerouting things unless they suspect breakage somewhere. It's a troubleshooting tool. But people whose mental model of the network _only_ goes as low as the IP layer, are unlikely to do anything useful with traceroute unless the fault also happens to be at the IP layer. |
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You should write up a blog post where you had to debug some weird gnarly issues. A lot of us higher up the tech stack are pretty far removed from the signals level issues you're talking about but would love to hear about a low level debug session!