[bityard]

Are you looking to _use_ AI/LM or take up an interest in developing or deploying AI/LM? Because those are very different questions.

Offtopic, but today I encountered my first AI-might-be-running-the-business moment. I had a helpdesk ticket open with IT for an issue with my laptop. It got assigned to a real person. After a few days of back-and-forth, the issue was resolved. I updated the ticket to the effect of, "Yup, I guess we can close this ticket and I will open a new one if it crops up again. Thank you for your patience and working with me on this." A few seconds later, I get an email saying that an AI agent decided to close my ticket based on the wording of my update.

Which, you know, is fine I guess. The business wants to close tickets because We Have Metrics, Dammit. But if the roles were reversed and I was the help desk agent, seeing the note of gratitude and clicking that Resolved button would very likely be the only little endorphin hit that kept me plugging away on tickets. Letting AI do ONLY the easy and fun parts of my job would just be straight-up demoralizing to me.

[kukkeliskuu]

I am running a fairly popular website, which has many unsophisticated users. There is a FAQ and instructional videos, but in general people do not read or understand the instructions. Then they send me email or call me. I spend lots of times repeating the same answers. I have been developing a support system that answers these basic questions based on the FAQs, and if it does not know how to respond, it tries to summarize the issue, and sends the issue to me. I am surprised how well it functions. I don't get endorphin hits from repeating same stuff for people.