[kukkeliskuu]

I am running a fairly popular website, which has many unsophisticated users. There is a FAQ and instructional videos, but in general people do not read or understand the instructions. Then they send me email or call me. I spend lots of times repeating the same answers. I have been developing a support system that answers these basic questions based on the FAQs, and if it does not know how to respond, it tries to summarize the issue, and sends the issue to me. I am surprised how well it functions. I don't get endorphin hits from repeating same stuff for people.