[diggan]

I'm fairly sure this still happens. In 2013-2014 I worked for a company that does outsourced customer support and I worked in the department that handles customer support for logistics in a very famous fruit/computing company, via telephone.

If people ended up buying things from me, the standard practice was for them to read out their credit card details so I could purchase things for them, in their name.

[Wowfunhappy]

It absolutely is still accepted practice. I purchased a hotel reservation by phone mere months ago. Hyatt's website was giving me an error during checkout, so I called them, and they took down my CC over the phone.

This is why I find it strange that the idea of sending CC information over a dialup phone line was seen as unacceptable.

[diggan]

> This is why I find it strange that the idea of sending CC information over a dialup phone line was seen as unacceptable.

Simple, new technology is scary, no matter how "safe" it actually is in reality (or not).

Douglas Adams:

> 1. Anything that is in the world when you’re born is normal and ordinary and is just a natural part of the way the world works.

> 2. Anything that’s invented between when you’re fifteen and thirty-five is new and exciting and revolutionary and you can probably get a career in it.

> 3. Anything invented after you’re thirty-five is against the natural order of things.

[mixmastamyk]

Yes, new and scary. But I remember the evening news planting the idea that it was (more) dangerous to the public. Took years for that to dissipate.

[nitwit005]

It's more secure now, as newer forms of phone communication are generally encrypted, and even the hotel's phone system may be encrypted.

Of course, you can probably sit there with a nice microphone and record the front desk to hear those calls.