[kamjam]

Not sure I agree with "the site is free so don't expect any service" attitude. The site may be free but if you can't support it then don't provide it. Granted this site doesn't host ads like Gmail, but I expect a level of service from Google. As such, HN is part of a bigger game plan and so I don't think it should be regarded as totally free...

[roel_v]

Your entitlement is disconcerting, depressing and enraging at the same time.

[kamjam]

It's not about entitlement, but if you can't support something then either don't provide it or have some other means of supporting the product. There's a million and one forums out there where the forums are self moderated through super users.

There's too much of a "oh well, it's free so what do you expect" attitude. It's because of this attitude I have had so much difficulty in getting some open source products adopted in some places I've worked at.

I would understand if this was a one man band operating out of his bedroom in his spare time but HN is slightly bigger than that.

Besides, support replied, they just had to follow up a little more and be a bit customer service focused (granted we don't necessarily have all the details)