[kamjam]

It's not about entitlement, but if you can't support something then either don't provide it or have some other means of supporting the product. There's a million and one forums out there where the forums are self moderated through super users.

There's too much of a "oh well, it's free so what do you expect" attitude. It's because of this attitude I have had so much difficulty in getting some open source products adopted in some places I've worked at.

I would understand if this was a one man band operating out of his bedroom in his spare time but HN is slightly bigger than that.

Besides, support replied, they just had to follow up a little more and be a bit customer service focused (granted we don't necessarily have all the details)