[makeitdouble]

> they already know what they're going to use

I'm curious about how they know.

I'm actually in that exact process, and have absolutely no idea if half of the providers I'm looking at have a decent product.

There's no free tier so I can't just create random accounts and see for myself. To your point, I'm also not the last decision point, but will be the poor soul explaining why we should choose X or Y to get someone up the chain to approve the money.

Your point probably stands for companies that will blindly buy the overpriced market leader anyway, and do whatever it takes to make it work whatever the proposition. But that's not even half of the market I think, very few companies actually require the top of the line service, by definition.

[rsstack]

> I'm curious about how they know.

> I'm actually in that exact process, and have absolutely no idea if half of the providers I'm looking at have a decent product.

Because they used it at a previous company, because they're renewing with their current vendor but are required to compare prices, because the CIO got a recommendation at a conference that is now mandatory, because their ex-colleague works at the vendor, etc.

[makeitdouble]

Renewing with the current vendor and/or being bribed I can understand.

Recommendations from colleagues who used it at a previous company can be so bullshit. We had someone heavily recommend Monday for ticket management, and oh god was it awful. It made me miss JIRA.

[rsstack]

Agreed. I hated Monday. We used it for 2 months at a start-up 2-3 years ago, and quickly missed Jira (which we then bought). Using Linear at a new place now, and it's actually pretty great.