[throwaway-blaze]

How much do you plan to pay for the product? If you're paying a few dollars per month for a consumer product, be aware that having a human answer a single inbound call or email from you can often wipe out the entire year's revenue (not just profit) the company is getting from you.

Either we all need to be willing to pay more in exchange for "premier" support being available or we need to be ok with companies trying to cut down the support load.

[inetknght]

> Either we all need to be willing to pay more in exchange for "premier" support being available or we need to be ok with companies trying to cut down the support load.

Third option: if you can't afford to provide human support then you don't deserve to be a business.

Too expensive to provide support? Then raise your prices. If your customers leave then your product isn't viable.

[xp84]

Ok but you’re still making the same point. You can’t have something cheap with a white glove CS experience for every caller. Either you have to have a screen to filter out the complete idiots who will waste their time all day because their mouse isn’t plugged in, like AI, or some minimum wage tier 1, etc. Or it has to be cost more to pay for that cs.

[inetknght]

> Ok but you’re still making the same point. You can’t have something cheap with a white glove CS experience for every caller.

That is my point.

The "cheap with a white glove CS experience" is a completely shit experience. If you can't afford to pay for real customer support then either raise your prices or go bankrupt.

Building a business without providing customer support should not ever be a valid business model.