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by inetknght 728 days ago
> Ok but you’re still making the same point. You can’t have something cheap with a white glove CS experience for every caller.

That is my point.

The "cheap with a white glove CS experience" is a completely shit experience. If you can't afford to pay for real customer support then either raise your prices or go bankrupt.

Building a business without providing customer support should not ever be a valid business model.