[Closi]

The second point just strands parts of customers on outdated versions - remember that time when loads of companies were running Excel 1997 or 2003 to their deaths to save costs?

Then anyone on Excel 2013 couldn't use any new features because they weren't backwards-compatible 10 years to some public sector organizations that refused to update.

Office 365 is so much better, I can actually send someone a file that uses LAMBDAs or uses PowerQuery and expect them to be able to open it.

[troyvit]

> The second point just strands parts of customers on outdated versions - remember that time when loads of companies were running Excel 1997 or 2003 to their deaths to save costs?

I do fondly remember keeping a floppy (!) of Word 5.1 in a safe place over the summer in college because Word 6.0 was such a steaming pile of crap.

[layer8]

You can’t expect that. A significant number of people are still using Office 2016/2019/2021 (and there is a 2024 upcoming). Personally I don’t plan to switch to Microsoft 365.

People in general don’t want their software to change continuously.

[Closi]

I agree that people probably don't want to pay continuously, but i'm not convinced that people in general don't want automatic/ongoing product updates.