[ADifferentKyle]

After Slack's kerfuffle a few weeks ago, we wanted to make sure all of our Salesforce documentation had appropriate protections for Customer Data. And lo and behold, Einstein specifically allows Salesforce to use Customer Data "for the purpose of improving and training similar or related services and features...."

Our Salesforce rep says this is so they can train our own specific customer model, but that's not what the terms say.

Has anyone else had luck with Salesforce on this?

[dakial1]

Very ambiguous wording which is probably put there on purpose. But model training for your company is a fair and useful feature.

I would involve a lawyer to ask Salesforce to put what the rep said in writing and in a legal binding way.

[ADifferentKyle]

Agreed; we're typically okay with training if it's on our own models (and only there).

I actually am an in-house attorney and that's exactly what we're trying to do. We're waiting for a response from their legal team, but in the meantime I wanted to get thoughts from folks here. We haven't been waiting long, but we are small potatoes for them so I'm not expecting a quick reply.