[ultra_nick]

Why are hardware companies like this?

[duped]

The mainboard on my Framework died, randomly. They replaced it, (almost) no questions asked. Shipped me a replacement, and I was able to replace it myself in fifteen minutes.

Speak with your dollars. Even though I was unhappy that the device was broken, my next laptop will probably be a framework. Although I would love if they started selling replacement chassis, mine is bent (that was my own fault).

[MostlyStable]

Which part of your chassis is bent? They sell both top[0] and bottom[1] cover portions, as well as the input cover[2], which I think covers all the chassis

[0]https://frame.work/products/top-cover-cnc

[1]https://frame.work/products/bottom-cover-kit

[2]https://frame.work/products/input-cover-kit?v=FRANHC0001

[baq]

Race to the bottom. No reputation of quality => can’t raise price => cutting costs beyond the red line => mishaps => no reputation of quality => …

Cf Apple who charge an arm and a leg for anything above the base config (which admittedly is tight but still usable) because people trust them to not pull such dumb moves.

[varjag]

What's funny is that HP consumer business had started out with reputation of quality from their top of the shelf professional electronic products.

[samatman]

I would prefer to call this tragic actually.

[can16358p]

This.

I buy Apple mainly for reliability (not just that but that's an important factor), and HP is polar opposite of reliable in my view as a consumer.

[acchow]

Apple does not charge an arm and a leg. Their prices are quite competitive with similarly performing alternatives

For the lower end, you can get a refurbished from various resellers all over the internet.

[duped]

Unless you want a reasonably sized disk or enough memory, that is. The charge for disk storage is particularly egregious.

[baq]

They really do for extras. The base config is IMHO on the contrary best price/experience ratio available on the market even including the subpar macOS.

[mulmen]

It's not like software companies are any better. It's just plain ol' incompetency.

[deelowe]

I've worked with many engineers from HP. They were NOT incompetent. What they did describe though was a culture of firefighting and micromanagement complaining there was no opportunity to drive systemic improvement.

[mulmen]

Ok if incompetence is not to blame how do you describe bricking customer laptops with a BIOS update?

[deelowe]

Lack of adequate testing probably due to rushed schedules, insufficient infrastructure, and perhaps poor release practices because management celebrates firefighting as it's the easiest way to show "business impact."

[richwater]

Without a vertically integrated environment, it's a race to the bottom.

I cannot recommend any non-Apple laptop these days. They are all total shit for run-of-the-mill consumers.

If you're tech inclined you can probably wipe and reinstall windows on a Lenovo thinkpad and come out _okay_, _maybe_.

[robotnikman]

Framework laptops are great if you need Windows/Linux, even if a bit more expensive

[RajT88]

Dell business machines are great. I have had nothing but great luck with them.

They do not even come with much crapware. Most of what is there is from the base Windows OS.

[acchow]

Macs are still on a different level.

You can even wipe the entire SSD on a mac and STILL you have the ability to reinstall macOS without putting in any disc or USB stick. It's just always there waiting

[adamomada]

This is almost correct. For the new Apple silicon machines you do need a second working Apple computer and cable in order to do a DFU if you completely wipe the SSD.

You can also waltz into an Apple store to have it done if you don’t have access to any other machines.

[ThePowerOfFuet]

Framework.