[Nathanba]

The question shouldn't be "why" because the answer is obvious: Companies have more money and more people and more time and therefore more power than you as an individual. The solution also already exists: The government should be giving individuals free lawyers to go after companies who violate their rights. We have this system in my country where there is a people's lawyer that can choose to take up cases that seem deserving. Then we also have certain government sponsored union-like associations whose job it is to sue companies who commit wage theft and they are good at it. After all when some random person steals from you, you generally also don't have to sue them and hope a court decides in your favor. That is all the job of the government (=police). Private individuals should not have to waste their time in the legal system to defend laws that the government created.

[6510]

For a lot of simple and obvious things the formula should be to call and report a "disagreement". The government employee who took the call [immediately] calls to hear the company side of the story and orders it to correct it's behavior or may chose to issue a fine. The issue is resolved in 5-20 minutes. A different fine tailored for the size of the company for not responding fast enough. If the company disagrees with the verdict they may take the government agency to court. This should mostly happen if the issue is arguably not simple and obvious enough. If the customer disagrees the court is also there to figure out the mess.

> Private individuals should not have to waste their time in the legal system to defend laws that the government created.

Government should not make a mockery of it self by creating laws that it doesn't intend to enforce or is incapable of.

[Repulsion9513]

> We have this system in my country where there is a people's lawyer that can choose to take up cases that seem deserving

We also have this in the US, actually we have many (state attorney generals, federal FTC and CFPB, and so on). Unfortunately (similar to our cops with crime), they're only going to bother to do anything if a company is blatantly screwing over somewhere between hundreds and thousands of people, or if the person complaining is a wealthy political donor or otherwise a friend of an elected official.