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by mark242 764 days ago
The thing I love the most about Sentry/Bugsnag/Honeycomb/etc is that it is essentially automated observability. That is, I don't need to do a huge amount of integration to have, basically, a prioritized list of bugs along with severity and overall application health.

I like the idea of the browser extension being able to offer these kinds of tools where you wouldn't need to install a heavy Javascript snippet -- but I do think that taking the manual steps out of debugging wherever you can is the most efficient. With Bugsnag et al, I don't need to wait for a user to contact me. I shouldn't have to wait for someone to submit a Jam report in order to see how healthy my app is.

2 comments

I think they serve different purposes.

Sentry/Bugsnag etc track code errors and exception. But sometimes for an user an error is not a code exception, but the software having the wrong behaviour.

Some examples:

> "The button brings me to the wrong page"

> "I filled out the whole form but the submit button is not enabled"

> "The video should autoplay but is stuck loading"

Those things do not show up in Sentry logs.

Sentry has session replay that should catch all of these things - it doesn't look any higher friction than this tool.
Only if an exception is raised. The alternative is to record every user session, resulting in a privacy mess.

This tool allows the reporter to select when data should be collected

I see these tools as complimentary. Sometimes Sentry &al don't capture a user session (blocking, didn't consent &c) and this tool acts as a nice fallback you can instruct the user to use rather than having to explain how to open dev tools and screenshot the console.