[YetAnotherNick]

The biggest complaint of the author seems to be needing to give out his data to fill a form. This is very much intentional.

In my company, almost all of the contact form submissions tried to sell us something, sometimes in very deceiving way(e.g. I found something broken in your front page which leads to poor search engine ranking, and I can help fix it), if not outright spam.

[parpfish]

But this is so frustrating when you need to contact a company and you don’t have the info they want.

A while back we wanted to have the physical landlines from the phone company removed from our house. I found the company, but every contact form asked for my account number. If I didn’t provide one, Id get redirected to their sales team because obviously I was trying to create a new account.

I don’t remember how I got it fixed other than a lot of time on hold.

[YetAnotherNick]

Support and contact are two different things. Companies shouldn't have existing customer to fill the generic contact us form.