[parpfish]

But this is so frustrating when you need to contact a company and you don’t have the info they want.

A while back we wanted to have the physical landlines from the phone company removed from our house. I found the company, but every contact form asked for my account number. If I didn’t provide one, Id get redirected to their sales team because obviously I was trying to create a new account.

I don’t remember how I got it fixed other than a lot of time on hold.

[YetAnotherNick]

Support and contact are two different things. Companies shouldn't have existing customer to fill the generic contact us form.