[amluto]

> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email.

This list is missing the classic, and still excellent, Request Tracker.

https://bestpractical.com/request-tracker

https://github.com/bestpractical/rt

(I have no affiliation, and I’ve only ever interacted with it from the request-submitting side. But it’s always been straightforward and rock-solid, and it’s worth something that the same system has worked continuously for apparently 20 years. And it’s flexible enough that I once worked with a small institution that wired up Request Tracker for submitting jobs to a large-format printer.)

[dijit]

I used it at one company, that company switched to Jira.

I miss RT, it was ugly but good.

[Repulsion9513]

It's funny how easy it is for something to just keep working when they aren't badly combining it with other services they purchased (hi ZenDesk, I still can't delete users in it because that's part of "Support" which we don't use, but I can create users just fine because that's still part of "Chat").

[domdomegg]

Thanks for the recommendation, will add!

[SoftTalker]

Last time I worked with RT, to do anything custom you had to script it in perl. That's a language that hasn't been popular for a couple of decades (yes I know it's still running a lot of stuff, but try to hire a Perl dev in 2024), good luck.

Maybe a case where AI could help. But not sure even AI knows about RT "scriptlets"