[rchaud]

> need to be reminded why it’s important to care.

In the 'good old days' a person could work their way up in a company from the sales floor into a leadership role. The company would encourage this to create a pipeline of experienced managers with first-hand knowledge of customer needs.

That era is long dead. Companies don't care about their customers, they care about maximizing shareholder value above all else. That means doing things like slashing staff to the point where 2 people have to run the entire store. How are they supposed to provide good customer service in a situation like that?

[steve_adams_86]

They’re not able to or supposed to, so it’s completely understandable why many people stop caring. I definitely don’t place the responsibility of caring on the people working closest to the customer. They need to be given the training, tools, compensation, and flexibility to have a life in order for that to be realistic. They really aren’t, though. Without that, the immediate responsibility is on corporations and governments to establish baselines which allow workers to have jobs that aren’t totally soul crushing and thankless.

Jobs like that shouldn’t exist at all in my opinion. They’re the result of regulatory failure as far as I can tell.