[steve_adams_86]

They’re not able to or supposed to, so it’s completely understandable why many people stop caring. I definitely don’t place the responsibility of caring on the people working closest to the customer. They need to be given the training, tools, compensation, and flexibility to have a life in order for that to be realistic. They really aren’t, though. Without that, the immediate responsibility is on corporations and governments to establish baselines which allow workers to have jobs that aren’t totally soul crushing and thankless.

Jobs like that shouldn’t exist at all in my opinion. They’re the result of regulatory failure as far as I can tell.