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by Scorpiion 804 days ago
Looks like a nice service, it also sounds like something the SaaS companies who's pricing information you are showing would not like.

I'm curious how you look at that? Are there any legal risks for end users to share this type of information via your site? I'm thinking if the SaaS providers have some legal statements about not sharing prices (similar to how certain database providers don't allow sharing of database benchmarks).

1 comments

Buyer anonymity is mission critical for us and we've taken some steps to do that like generalizing company size and industry. There's been some great feedback in this thread (thanks everybody!) about additional fuzzing we can do to protect our buyers that we'll implement.

While there may be some SaaS companies who don't like this level of transparency, we hope this actually leads to a faster sales cycle because buyers have pre-qualified themselves.

> we hope this actually leads to a faster sales cycle because buyers have pre-qualified themselves.

But by obfuscating their pricing they are able to create a marketing "lead" when you contact them that will one day evolve into a client and therefor its better for them to "pre-qualify" you.

I personally hate this model as it drives me absolutely insane to spend a month of going back and forth with a vendor, going over what i'd like to do and why, investing time in understanding their stack and product, only to find out its 2x my budget or something like they wont even consider me since its less than 10k. If you hide your pricing, make me go through an extensive process, and I let you know im trying to implement a PoC or a small entry level and you come at me with $1k/month I'm likely going to walk away and be frustrated enough to not want to do business with you ever. You've created more of a negative experience that i will tell others about than a "lead". Yet this goes against every companies thinking (even my won) so it must work on someone.

> If you hide your pricing, make me go through an extensive process, and I let you know im trying to implement a PoC or a small entry level and you come at me with $1k/month I'm likely ...

... to see if I can replicate the important parts of your SaaS for my needs, then open source it or start a competitor with a sane and transparent pricing structure to capture the rest of the market like me.

Maybe you've done this already, but from here it looks like you're publishing 5 or 6 significant digits of someone's pricing. I know if you did that with my companies product, we'd be able to identify a customer with very very high accuracy from that.

Unless "$91,132" is an indicative but somewhat randomised number, I'd strongly suggest listing that as "$91k" to reduce the information leakage about which customer gave you that number. (Same with the number of seats, although it looks like there's less entropy in this numbers at a quick glance.)