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by fractalb 808 days ago
> I've yet to see numbers on the probability of losing access to my email on Gmail vs another provider.

This is a great point. People often act as the other providers are 100 percent reliable without any numbers to back it up. Grass is always greener on the other side. To be fair, Google’s customer service is non-existent though.

3 comments

Thing is, with other providers, all I'm getting is email. With Google, I'm getting a bunch of services, all interconnected, and any of them could potentially get my entire Google account banned. One of the fuck ups I can recall is a bunch of people getting their Google account banned because they typed in chat of a Youtube livestream and some algorithm falsely picked it up, cutting them off from everything.
Yes, it is a good idea to use multiple Google accounts to separate these concerns. Google explicitly allows this[1].

[1] https://support.google.com/accounts/answer/40695?hl=en#zippy....

that doesn't really solve the issue because Google can close all of the accounts associated with you in one fell swoop.
I wonder how many of the cases that failed to appeal skimped on adding a recovery email or phone number.
I own the domain, I control DNS, I pay a provider for email, and my phone and laptop have full downloads via IMAP. The last step aside I don't think that is an uncommon setup. Uptime might be worse, I don't know that there is a real problem there losing access.