[palijer]

>About the respondents and methodology. This year, 306 people participated in the Grafana Labs Observability Survey. We did not contract an outside agency to solicit responses. Instead, we reached out to our community to participate, through our website, social media, and at various Grafana Labs and OSS events.

This should be right at the top as it indicates a substantial bias in the data.

Calling this survey "Key findings and analysis on the state of observability" is disingenuous at best with that methodology. If this team realistically thinks this small sample size and narrow grouping gives an accurate analysis of the big picture, I would be hesitant about any analysis their product can provide.

[yjftsjthsd-h]

In light of that, I'm surprised that only 91% said they used grafana. How did the other 9% even get in to the survey?

[nemo44x]

A lot of software is purchased that never gets used. Sometimes the managerial sponsee leaves the company after acquiring the software for instance. The vendor will update their CRM with a new contact. Or, the vendor is trying to expand a customer and has new contacts in other parts of the company that haven’t converted yet. Or a customer that had converted but has not yet deployed. They could still be working with customer education and consulting services and/or CSM to get their deployment squared.