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by gravescale
832 days ago
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Much of the hype around "AI" is based on it allowing a cost-driven race to the bottom. Some fraction of AI will be used for genuinely better products. Much of it will be used to provide a merely tolerable product with nearly zero marginal cost of producing and supplying it. Rather like software in general, actually. |
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I know plenty of people who use Twilio and hate the platform however they don't leave. Alternatives like Vonage and Telynx have similar offers with better pricing however people don't leave Twilio. If anything people apply pressure to Twilio to give similar pricing and that's about it.
The Voice AI products feel more like Lyft vs Uber, which platform will I use today to get a ride and they are easily "swappable".