[andrewoodleyjr]

Solid point. But Twilio is an example where race to the bottom doesn't apply.

I know plenty of people who use Twilio and hate the platform however they don't leave. Alternatives like Vonage and Telynx have similar offers with better pricing however people don't leave Twilio. If anything people apply pressure to Twilio to give similar pricing and that's about it.

The Voice AI products feel more like Lyft vs Uber, which platform will I use today to get a ride and they are easily "swappable".