| I'm not trolling. I'm just having a conversation trying to find a middle ground, but I don't think we are there at all. Especially since I'm in the bucket of outlier. > I'd really love to understand how we missed the mark for you, and how we've been hostile, in case that applies to non-outliers and it's something we can improve on. I thought I answered that above: "Sending a FINAL NOTICE and then a more friendly reminder, and then not doing anything, is hostile behavior intended to extort people to pay money for a service that really hasn't seen any improvement in a very long time." --- This conversation got me thinking about the history of things given that I've been a member of that site for 19 years. So, I went searching. This is a pretty good article I ran across from 2019: https://ferdychristant.com/the-rise-fall-and-resurrection-of... I find that little has changed since that article was written. |
Let's start with the facts:
1. You have a free account and pay $0 for the service.
2. You received a few emails informing you of our choices when we changed the free account policies and limits.
3. Your choices included downloading your content, paying for the service, and/or closing your account.
4. You (and everyone) then got more time to make your choice than we'd originally said, for free.
5. Your account, for some reason, hasn't seen some of these changes, so you got even more time to make some of those choices, again for free.
None of that sounds hostile to me. I'm not sure who would consider that behavior hostile (more choices, more time, at $0 cost). Despite the depth of the conversation, I'm still struggling to understand (but, surprisingly, still open to the idea of) how we can be accused of "actual hostility".
Now, let's take your false statements:
- "not doing anything": I can assure you we've done many things, to many accounts. Using an online search engine will reveal plenty of examples. Why has your account not seen some of them? I don't know, but speculating that we haven't done "anything" is simply not true. Even your account has seen many changes, perhaps just not the one you highlight (removing your excess private photos). Try uploading more than 1000 public photos, as just one example of doing something.
- "intended to extort people": Simply not true. The choices were clear and the timeline was, and in your case, remains extremely generous. I happen to know the intent (not deleting any photos for as long as we possibly can) and you do not. Further, every action we've taken supports this intent. We didn't, and don't, hold any photos hostage for payment or anything else. There was no extortion, and there was certainly no intent to extort.
- "hasn't seen any improvement for a very long time": While it's possible you haven't seen any of YOUR preferred improvements, the list of improvements since we took over is long and consistent. We're averaging ~10 material improvements in the form of new features, upgraded features, and significant bug fixes, each month, for the last ~5 years. (Thousands of minor bug fixes, too) They're all well-documented on our blog[1] and in our help forum[2]. Our members agree, based on all of the feedback and data we see.
I typically love conversations like these, with "delightfully discontent" customers, because that's where the real value for learning and growth usually lies, not the thrilled customers I tend to meet day in & day out. I want to learn something here, so I and we can improve. It hasn't happened yet.
We clearly fucked up - you're upset, and you're bothering to engage. I just can't figure it out. Probably my fault. But I'll keep trying. :)
[1] - https://blog.flickr.net/
[2] - https://www.flickr.com/help/forum/