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by latchkey 842 days ago
That's interesting.

I see this as a masterclass on how to fail to convert a 19 year member of a website, back to a paying customer.

Yes, I used to pay for Flickr Pro. I stopped when I found that it wasn't providing me value other than "we will delete your private photos" if you don't pay up.

By the way, I did at one point look in the UX to see if there was a way to be able to view just my private photos so that I could delete them myself, but it wasn't obvious in my searching. It felt like it was intentionally difficult to even see if I wanted to keep an account.

Never once did he ask the simple question: "What can we do to convert you into a paying customer again?". Everything has been some sort of weird truth seeking mission to prove me wrong.
2 comments
ranger_danger 836 days ago
You can't seriously expect them (or anyone) to always grandfather in old free accounts after starting to charge money, can you? Bandwidth and storage is not unlimited.

The fact that he even engaged with you at all, and to the degree he did, was incredibly kind and he showed much restraint, kudos to him for that.

But you continued to double-down on your opinions and think you're more important and worthy of his time than everyone else. Why is that?

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latchkey 835 days ago
> You can't seriously expect them (or anyone) to always grandfather in old free accounts after starting to charge money, can you? Bandwidth and storage is not unlimited.

Never once asked for that. Although, let me remind you that he does in fact make money off driving traffic to my public images (and everyone else's as well). If he wants to give away that service for free, it is his business choice to do that.

> The fact that he even engaged with you at all, and to the degree he did, was incredibly kind and he showed much restraint, kudos to him for that.

Agreed. Kudos to him!

> But you continued to double-down on your opinions and think you're more important and worthy of his time than everyone else. Why is that?

I guess it is my fault for sticking to my opinions. ¯\_(ツ)_/¯

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vishnumohandas 842 days ago
What can Flickr do to convert you into a paying customer again?
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