| You seem to be giving Square far, far more credit than any business deserves. I suspect it is because Square is an HN darling, but hey, to each his own. I take serious issue with your characterization that those Square responses were "pretty responsive" and "reasonably polite." * They took several days to respond to a time-sensitive billing issue * They claimed to provide support they could not and did not provide * They refused to even acknowledge that this was frustrating for the customer * They refused to acknowledge that their automated systems may not be doing the best thing for the customer * Instead of owning any responsibility, they blamed the customer, several times * __They still haven't given him his money__ All over a measly 180 dollars. Seriously - Square jerked this guy around for weeks over less than two hundred bucks. How on Earth do you characterize those actions as responsive or polite? They weren't "responsive" to the customer's support interactions or his time-sensitive needs. They barely even "responded" at all, considering the e-mails they sent were clearly stock PR crap with some blanks filled in. |