[eridius]

> * They took several days to respond to a time-sensitive billing issue

I just responded to someone else making the same claim up above (http://news.ycombinator.com/item?id=3956896), but no they didn't. They always responded the next day.

> * They claimed to provide support they could not and did not provide

What do you mean?

> * Instead of owning any responsibility, they blamed the customer, several times

They did? I must have missed that. All I see are statements of facts from Square. Maybe you're misinterpreting that given that Jason did in fact screw up.